Intelligent solutions combine language and data in one network
We offer solutions for the sensible use of VoIP systems which successfully integrate the areas of telecommunications and IT. In this way you can access your data worldwide, you are constantly up to date, reduce your personnel costs, minimise the time spent searching for information and can communicate worldwide quickly and cheaply.
We will show you how to use VoIP in an operationally sensible manner!
Customer Projects
customer project
Customer requirements:
Conception and introduction of a VoIP solution for EMEA on the basis of virtual
call centre functionality.
Our project competence:
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Evaluation of national and international communication requirements |
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Definition of requirements profile and network design |
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Cost control and budget planning |
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Development of a central VoIP infrastructure taking into consideration national requirements |
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Implementation of a Europe wide skill based call routing |
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Introduction of European standards, e.g. ACD reporting |
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Creation of redundancy concepts for HW/SW resources as well as routing mechanisms |
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4800 call centre agents and 1200 office users |
Result:
12 countries
in EMEA were linked with a central VoIP solution, which significantly reduced
costs in comparison with a normal TC connection and increased the efficiency of
the individual sites.
